Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

• For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

• For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

• In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

• Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

  1. Brand/Model and Color: This helps us identify the item more accurately.
  2. Flight Number and Date: Include the specific flight you were on when the item was lost.
  3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
  4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

• Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

• Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

• Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

• • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

• • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

• • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
  • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
  • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
  • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
  • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

• Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

• Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

• Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

• Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

• Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

• Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

• Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

• Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!

Cebu Pacific, the Philippines’ largest low-cost airline, has announced a special seat sale in honor of the country’s 127th Independence Day, offering one-way base fares from Dubai to Manila for just Dh3. The promotion, part of the airline’s annual Super Seat Fest, is available for bookings made between June 11 and June 15, 2025. The travel period for these discounted tickets spans from December 1, 2025, to May 31, 2026, making it ideal for those planning year-end holidays or summer visits to the Philippines.

The Dh3 fare covers only the base ticket price, with additional charges for taxes and surcharges. Cebu Pacific’s extensive network allows travelers to connect from Manila to 37 domestic and 26 international destinations, including popular tourist spots like Boracay, the Banaue Rice Terraces, Vigan, and Davao’s Seven Falls. The airline encourages passengers to explore the Philippines’ rich historical and cultural sites, such as Intramuros and the National Museum complex in Manila.

Booking is available through Cebu Pacific’s official website, with multiple payment options including credit cards, debit cards, and e-wallets. The airline also offers special guidelines for families traveling with infants or minors: infants under two years old may travel on an adult’s lap for an infant fee, and strollers or car seats can be brought free of charge. Children aged 12 and above are considered adult guests, and minors traveling with parents only need to present documents proving their relationship, such as a birth certificate or valid IDs.

Seats at the promotional rate are limited and subject to availability, so travelers are encouraged to book early. Cebu Pacific’s Super Seat Fest is a recurring event, celebrated alongside major milestones and holidays, and continues to be popular among Filipinos abroad looking for affordable ways to reunite with family or explore the country’s diverse attractions.

Etihad Airways has officially unveiled an exciting new competition aimed at both new and existing Etihad Guest members. Dubbed "The Extraordinary Challenge," this initiative invites participants to embark on a journey to visit 15 new year-round destinations added to Etihad's route network in 2025.

The first member to complete this challenge will be awarded an astounding five million Etihad Guest miles, marking the largest prize in the loyalty program's history.

Mark Potter, Managing Director of Etihad Guest, expressed his enthusiasm for the campaign, stating, “This challenge embodies Etihad’s purpose to give flight to ambition. We’re inviting our adventurous members and travelers to explore 15 incredible destinations while competing for our largest-ever miles prize.”

The Challenge Overview

Participants in The Extraordinary Challenge will compete to be among the first three members to visit all 15 destinations, which include:

• Addis Ababa (Ethiopia)
• Algiers (Algeria)
• Atlanta (USA)
• Chiang Mai (Thailand)
• Hanoi (Vietnam)
• Hong Kong (China)
• Krabi (Thailand)
• Medan (Indonesia)
• Peshawar (Pakistan)
• Phnom Penh (Cambodia)
• Prague (Czech Republic)
• Sochi (Russia)
• Taipei (Taiwan)
• Tunis (Tunisia)
• Warsaw (Poland)

Prize Breakdown

The competition's top three finishers will be rewarded as follows:

• 1st Place: 5 million Etihad Guest miles
• 2nd Place: 3 million miles
• 3rd Place: 1 million miles

These miles can be redeemed for flights, holidays, and a wide array of items from the Etihad Guest Reward Shop. For context, five million miles could equate to over 500 Economy flights, more than 70 Business class trips, or around 40 First class journeys.

Engaging Features

To enhance the experience, participants will have access to a dedicated race dashboard, complete with a digital passport that gets stamped with each destination visited. This feature encourages continued travel and rewards every milestone. A live leaderboard will track each member's progress, fostering a sense of community and friendly competition among passionate travelers.

How to Participate

The challenge is open to both new and existing Etihad Guest members, making it an inclusive opportunity for anyone eager to explore. To enter, members must register through the official competition link and track their progress throughout the challenge. Terms and conditions apply.

Participants are required to fly on an Etihad-operated flight to or from all specified destinations by 25 May 2026.

Join the Adventure

Those interested in joining The Extraordinary Challenge can register at click here. Members are encouraged to share their journey on social media using the hashtag #EYextraordinarymiles as they race toward this once-in-a-lifetime opportunity.

With this innovative initiative, Etihad Airways is not only enhancing the travel experience but also inspiring its members to explore the world in a competitive and rewarding way.

Travelers looking to save on their next journey have reason to celebrate: KU Airways has unveiled a limited-time promotion offering discounts on both Economy and Business Class fares. The special offer, available with the promo code MAY15, is valid for bookings made between May 15 and June 7, 2025, for travel through December 2025.

How to Avail the Offer

Customers can access the promotion in several convenient ways:

• Online: Enter the promo code MAY15 when booking via the KU Airways website or mobile app.

• Phone: Book through the KU Airways call center by dialing 171.

• In Person: Visit any KU Airways office or authorized travel agent.

Promotion Highlights

• Cabins: Valid on both Economy and Business Class.

• Travel Period: Book now, fly anytime until December 2025.

• Flights: Offer applies exclusively to flights operated by KU Airways. Codeshare, interline, and partner airline flights are not included.

• Discount: The promotion provides a discount on the base fare only. All applicable taxes, fees, and surcharges remain payable by the passenger.

• Availability: Seats are limited and subject to availability at the time of booking. Fares are not guaranteed until ticketed.

Important Terms and Conditions

• The promotion cannot be combined with other offers or discounts.

• KU Airways reserves the right to discontinue the promotion at any time.

• All other fare rules and conditions apply as per the ticket at the time of booking.

Why Book Now?

With flexible travel dates extending through the end of the year and savings available in both Economy and Business cabins, this promotion is ideal for both leisure and business travelers. Whether planning a family holiday, a business trip, or a spontaneous getaway, passengers can enjoy significant savings on KU Airways’ renowned service.

Travelers are encouraged to act quickly to secure the best fares, as availability is limited and the offer ends June 7, 2025.

For more information or to book, visit the KU Airways website, app, call 171, or contact your nearest KU office or travel agent today.

Travellers eyeing affordable summer getaways are in for a treat as Wizz Air Abu Dhabi announces a 15% discount on select flights to and from the UAE capital. The offer is valid for bookings made for travel between May 1 and June 30, 2025.

The ultra-low-cost carrier, a joint venture between Abu Dhabi Developmental Holding Company (ADQ) and Hungary-based Wizz Air, is rolling out the promotion to fuel summer travel demand. Bookings can be made exclusively via the airline’s official website and mobile app.

While Wizz Air hasn’t released a complete list of discounted routes, the offer includes several popular regional and European destinations, targeting budget-savvy flyers looking to explore more for less during the peak travel season.

The promotion aligns with Wizz Air Abu Dhabi’s ongoing expansion strategy, reinforcing its commitment to growing a cost-effective network out of the UAE capital. Since its launch in 2021, the airline has focused on short- and medium-haul destinations, aiming to make travel accessible for all.

Travellers are encouraged to act fast—discounted seats are limited and only available within the promotional booking window.

Qatar Airways Holidays, the leisure division of the award-winning Qatar Airways, has unveiled meticulously curated travel packages for the FIFA World Cup 2026™, the largest-ever edition of the tournament spanning 16 host cities across Canada, Mexico, and the United States.

The historic event, featuring 48 teams and over 104 matches, will unite football fans globally, with Qatar Airways Holidays providing end-to-end solutions that include international and domestic flights, luxury accommodations, intercity transfers, stadium transport, and guaranteed match tickets.

These packages, available in phases leading up to the tournament, prioritize convenience for fans, offering four- and five-star hotel stays in prime locations, seamless airport-to-stadium logistics, and flexible booking options through a dedicated digital platform.

As FIFA’s Official Global Airline Partner through 2030, Qatar Airways will leverage its vast network of over 150 destinations and its Privilege Club loyalty program, allowing members to earn Avios points on every package component—from flights to hotel stays—redeemable for future travel or upgrades.

Steven Reynolds, Senior Vice President of Qatar Airways Holidays and Discover Qatar, highlighted the company’s fan-first approach: “Our packages are designed to eliminate travel complexities, ensuring supporters can focus entirely on the tournament. From curated city-hopping itineraries to exclusive hospitality experiences, we’re delivering unmatched access to this global celebration of football.”

The phased release strategy aims to accommodate diverse fan needs, with early registrants gaining priority access to premium match tickets and hotel inventory. Qatar Airways’ partnership with FIFA, active since 2017, underscores its commitment to global sports development, complementing its portfolio of high-profile collaborations with entities like UEFA, Formula 1®, and the Brooklyn Nets.

The airline’s role extends beyond logistics, offering cultural immersion opportunities, such as curated stopovers in Doha, where travelers can explore Qatar’s heritage ahead of their World Cup journey.

Exclusive Member Benefits and Global Reach:

Privilege Club members enjoy double-dip rewards, earning Avios on flights and Qpoints on total package value, alongside exclusive Cash + Avios redemption rates for significant savings. Qatar Airways Holidays’ partnerships with over 300,000 hotels and 40+ cruise lines ensure tailored experiences, whether fans seek urban hubs near stadiums or tranquil retreats between matches.

The division’s 170+ destination network and multi-city flight options simplify cross-border travel across the three host nations, with dedicated customer support teams assisting in customizing itineraries.

Registration and Competitive Edge:

With demand expected to surge, early registration via qatarairways.com/fifa26 is encouraged. The first-come, first-served model prioritizes accessibility, while the platform’s real-time availability tracking and flexible payment plans cater to diverse budgets. Qatar Airways Holidays also guarantees price-match competitiveness, ensuring bundled flights and accommodations remain cost-effective compared to piecemeal bookings.

Legacy of Sports Excellence:

Building on its success as the official carrier for the FIFA World Cup Qatar 2022™, Qatar Airways continues to champion global sports through partnerships with rugby’s British and Irish Lions, tennis icon Novak Djokovic, and motorsport events like MotoGP. Its 2026 travel packages reinforce this ethos, blending operational precision with fan-centric innovation, setting a new standard for mega-event hospitality.

About Qatar Airways Holidays:

Operating in 84 countries, the division specializes in seamless travel experiences, from curated stopovers in Doha’s cultural landmarks to event-centric bundles for Formula 1® and UEFA tournaments. Its integration with Privilege Club elevates loyalty rewards, while its focus on accessibility—including multilingual support and 24/7 assistance—ensures a stress-free journey for fans worldwide.

As the authorized provider for FIFA’s marquee event, Qatar Airways Holidays reaffirms its position as a leader in global sports tourism, transforming how fans engage with the world’s most beloved tournaments.