
Emirates has launched Emirates Courier Express, a cutting-edge delivery service that promises to redefine express shipping by treating packages with the same care and efficiency as passengers. Backed by nearly four decades of expertise in global logistics, this end-to-end solution leverages Emirates’ vast network of over 140 destinations and its fleet of more than 250 widebody aircraft to ensure unmatched speed, reliability, and flexibility.
Unlike traditional hub-and-spoke logistics models, the service adopts a direct-to-destination approach, minimizing transit times and reducing handling by transporting packages straight from origin to destination.
The service offers two tiers: next-day urgent delivery for time-sensitive shipments up to 30 kg and a two-day premium option for larger shipments up to 70 kg. Emirates Courier Express operates entirely on a digital platform featuring advanced tracking systems that provide real-time updates and seamless integration into customer software.
Businesses can register online to access the service, which is exclusively tailored for B2B transactions. Individual customers are directed to Emirates Delivers, the airline's existing B2C logistics platform launched in 2019.
During a year-long pilot phase, Emirates successfully transported thousands of packages across seven key markets—UAE, Saudi Arabia, Bahrain, Kuwait, Oman, South Africa, and the UK—with an average delivery time of less than 48 hours. The airline plans rapid expansion to additional markets wherever its flights operate.
Emirates has also partnered with local logistics providers to ensure smooth customs clearance and first- and last-mile delivery, offering businesses a reliable door-to-door solution.
Badr Abbas, Divisional Senior Vice President of Emirates SkyCargo, described the launch as an evolution in global shipping, emphasizing that the service sets a new benchmark for reliability and efficiency. He noted that Emirates Courier Express is designed to handle seasonal volume spikes while maintaining cost stability and providing bespoke solutions for specialized shipments such as temperature-sensitive goods.
Dennis Lister, Senior Vice President of Product and Innovation at Emirates SkyCargo, highlighted the innovation behind the service We challenged traditional logistics processes to create faster and more efficient solutions. Emirates Courier Express reflects our commitment to pushing boundaries in express delivery.
Powered by SmartKargo’s cloud-based technology platform—the same partner behind Emirates Delivers—the service integrates cutting-edge digital tools for seamless operations.
At launch, Emirates Courier Express positions itself as a game-changer in express logistics with plans for continuous innovation and expansion. The initiative underscores Emirates’ commitment to leveraging its infrastructure and expertise to meet the growing demands of cross-border shipping while delivering exceptional care and efficiency worldwide.