
Etihad Airways, the national carrier of the United Arab Emirates, has marked a significant achievement by transporting 5 million passengers during the first three months of 2025. This impressive figure highlights the airline's robust growth trajectory and its position as a leading global carrier. The airline's performance was particularly notable in March, when it welcomed 1.6 million passengers, representing a substantial 14% increase compared to the same period last year.
This growth was accompanied by an average passenger load factor of 87% for the quarter, indicating high demand for Etihad's services across its network.
Etihad's success is attributed to several strategic initiatives, including the expansion of its operating fleet size by 10% and the introduction of new routes. The airline has announced plans to add 16 new destinations throughout 2025, further enhancing its global reach and connectivity. This expansion is part of Etihad's broader strategy to increase flight frequencies and improve passenger convenience.
For instance, the airline will introduce triple-daily services to Milan starting in November 2025 and increase its Bangkok flights to four times daily from February 2026. These developments underscore Etihad's commitment to providing passengers with more options and seamless travel experiences.
In addition to its operational growth, Etihad has also focused on enhancing customer satisfaction. The airline reported record-breaking customer satisfaction scores in March, reflecting its dedication to delivering high-quality services. Antonoaldo Neves, CEO of Etihad Airways, emphasized that nearly 20 million passengers were served in the 12 months leading up to March 2025, highlighting the airline's consistent growth and strong market presence.
As Etihad continues to expand its network and improve its offerings, it is well-positioned to maintain its competitive edge in the global aviation market. The airline's emphasis on innovation, customer experience, and strategic partnerships will likely play a crucial role in its future success.