Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

• For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

• For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

• In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

• Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

  1. Brand/Model and Color: This helps us identify the item more accurately.
  2. Flight Number and Date: Include the specific flight you were on when the item was lost.
  3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
  4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

• Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

• Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

• Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

• • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

• • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

• • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
  • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
  • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
  • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
  • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

• Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

• Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

• Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

• Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

• Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

• Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

• Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

• Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!

In the early hours of July 5, Palma de Mallorca Airport became the scene of panic and confusion when a Ryanair Boeing 737, moments from departure to Manchester, was abruptly evacuated following a fire alert. The incident left eighteen passengers injured, with dramatic footage capturing travelers scrambling onto the aircraft’s wing and leaping to the tarmac below.

The ordeal began just after midnight as the Ryanair flight, still grounded at Palma Airport, prepared for takeoff. Suddenly, a fire warning light triggered an emergency call from the cockpit. Within minutes, airport firefighters, police, and four ambulances two basic and two advanced life support units were dispatched to the scene.

Passengers, gripped by fear, bypassed standard evacuation procedures. Many ignored the inflatable slides and instead climbed out emergency exits onto the wing, jumping to the ground in a rush to escape. Social media videos show the chaos: passengers sprinting across the tarmac, some injured from the fall, while an airport worker can be heard urging others to use the proper exits.

Eyewitness accounts describe a scene of utter carnage, with people falling over each other in the scramble to exit. One passenger recounted, “You could see people just jumping off of the wings... People were covered in scratches. It was proper terrifying.”

Eighteen people required medical attention for injuries ranging from sprains to fractures, with six transported to local hospitals—Clinica Rotger and Palmaplanas Hospital. Despite the panic, there were no reports of severe burns or life-threatening injuries, suggesting the fire was either quickly contained or, as later confirmed, did not actually exist.

Ryanair later clarified that the emergency was triggered by a false fire warning light. The crew, following protocol, initiated an immediate evacuation to ensure passenger safety. In a statement, the airline apologized for the disruption: “This flight from Palma to Manchester discontinued take-off due to a false fire warning light indication. Passengers were disembarked using the inflatable slides and returned to the terminal.”

Airport authorities and aviation safety officials have launched an investigation, reviewing flight logs, maintenance records, and the crew’s response. The exact cause of the false alarm remains under scrutiny.
To minimize further delays, Ryanair arranged a replacement aircraft, which departed Palma at 7:05 a.m. the same morning. Airport operations quickly returned to normal, and the airline reiterated its apology to affected passengers.

The incident at Palma de Mallorca Airport stands as a vivid reminder of the unpredictability of air travel emergencies and the importance of clear communication and calm during crisis. Thanks to the swift actions of emergency responders and airport staff, a night of chaos ended without serious harm, but for those on board, the memory of leaping from a plane wing into the darkness will not soon fade.

Abu Dhabi has achieved a major milestone in urban transportation by successfully conducting its first test flight of a flying taxi at Al Bateen Executive Airport, signaling the emirate’s rapid progress toward launching commercial air taxi services by early 2026. The test was carried out in partnership between US-based Archer Aviation and the Abu Dhabi Investment Office (Adio), utilizing Archer’s fully electric, driverless Midnight eVTOL (electric vertical takeoff and landing) aircraft.

This aircraft is designed to carry four passengers and a pilot, reach speeds up to 241 km/h, and cover distances of about 150 km, making it ideal for short urban commutes such as airport-to-downtown routes.

The test flight is part of a broader strategy to establish Abu Dhabi as a regional leader in advanced air mobility. The initiative extends beyond simply operating air taxis; it aims to develop a comprehensive aviation ecosystem.

This includes pilot training, maintenance and repair operations (MROs), talent development, and manufacturing, with plans for Archer to set up a production facility in Al Ain that could eventually export aircraft across the region. There are also collaborations with local universities to create specialized curricula and short diploma programs, ensuring a skilled workforce for the sector’s future needs.

The ongoing testing phase will continue through the harsh UAE summer, focusing on the aircraft’s performance in extreme heat, humidity, and dust—conditions critical for ensuring reliability and safety in the local environment. According to officials, the tests are structured not just for demonstration but for commercial readiness, with the goal of integrating the air taxi service seamlessly into Abu Dhabi’s transportation infrastructure.

The project also includes the development of vertiports, with the first dual-use heliport expected to be operational at Mina Zayed Cruise Terminal by the end of 2025, close to major city landmarks. When commercial operations begin, customers will be able to book rides via a smartphone app, similar to current ride-hailing services, with pricing anticipated to be competitive with premium ride-sharing options—previous estimates suggest inner-city trips could cost around Dh300 to Dh350.

Archer Aviation and Abu Dhabi authorities emphasize that the service is intended for the general public, not just luxury travelers, and as the network expands, costs are expected to decrease, making flying taxis a practical daily transport option. Manufacturing is set to begin in 2027, with ambitions to export the technology regionally. This achievement places Abu Dhabi at the forefront of the global race to deploy sustainable, efficient, and futuristic urban air mobility solutions

The Pakistan Airports Authority (PAA) is advancing a comprehensive infrastructure development program to expand and modernize the country’s aviation network, focusing on new airports in Mirpur (Azad Kashmir), Dera Ismail Khan, and Hyderabad, alongside the reconstruction and expansion of Sukkur Airport. These projects aim to enhance regional connectivity, stimulate economic growth, and address long-standing accessibility challenges in underserved areas.

The feasibility report for the Mirpur Airport is in its final stages, signaling imminent progress on this key project that will improve air travel options for Azad Kashmir. In Dera Ismail Khan, land acquisition is actively underway, with authorities emphasizing that the new airport will resolve persistent connectivity issues affecting southern Khyber Pakhtunkhwa and neighboring regions. The strategic location of Sukkur Airport has prompted plans for its reconstruction and the development of a new terminal, intended to transform it into a regional aviation hub serving northern Sindh and adjacent areas.

At Hyderabad Airport, the government has directed the Pakistan Airports Authority to initiate commercial flight operations. In parallel, plans are moving forward to establish an aviation training school at Hyderabad, designed to boost technical education and professional skills development within the aviation sector, supporting workforce capacity building.

These infrastructure initiatives are part of a broader modernization effort by the PAA, which also includes the recent launch of an e-gates implementation project at major international airports in Islamabad, Lahore, and Karachi. This project, expected to be completed within 24 months, will introduce automated passenger processing systems aligned with International Civil Aviation Organization (ICAO) standards, enhancing security and passenger experience.

Additionally, approvals have been granted for the construction of two new international airports in Sukkur and Muzaffarabad, with land acquisition and development activities underway. These airports are projected to be completed within five years, representing a significant investment in Pakistan’s aviation infrastructure.

The PAA’s ongoing runway upgrades, such as the 53% completion of the Runway 07L/25R upgrade at Karachi’s Jinnah International Airport as of May 2025, further demonstrate the authority’s commitment to enhancing airport capacity and safety.

Collectively, these projects reflect Pakistan’s strategic vision to modernize its aviation facilities, improve regional and international connectivity, foster economic development, and create employment opportunities in underdeveloped regions. The involvement of international consultants and adherence to global standards underscore the commitment to delivering world-class infrastructure and services.

For the first time in years, UAE residents can enjoy affordable last-minute summer getaways, with airfares dropping to their lowest levels since before the pandemic. Traditionally, July and August see a surge in ticket prices, but this year, connecting economy flights from Dubai to London are available for as little as Dh1,300—a significant decrease from last year’s Dh2,500 for similar routes.

Travellers departing from Abu Dhabi are finding even better deals. For example, flights to Mumbai are currently listed at Dh708 for travel between July 15 and 31, making Abu Dhabi an attractive starting point for budget-conscious holidaymakers.

“We are seeing a much more manageable increase in airfares this July,” said Rashid Abbas, Managing Director at Arooha Travels. “Some fares to CIS and Indian destinations have dropped to between Dh610 and Dh800. These prices are certainly more attractive than what travellers have had to contend with in the last couple of years.”

Are these the lowest fares since 2020? According to Abbas, “Yes and no. While some destinations are seeing dramatic drops, others especially certain European cities still command higher prices, between Dh2,500 and Dh3,800 for last-minute bookings. However, these are still well below the peaks of 2022, when airfares soared to unprecedented levels.”

Direct flights to major European cities such as London, Stockholm, Lisbon, and Barcelona remain in the Dh2,500–Dh3,000 range. Yet, budget carriers are offering competitive alternatives; for example, Dubai to Paris on a low-cost airline is available for Dh2,815, and flights to Berlin can be found for Dh1,860.

Here are some of the best last-minute deals for travel between July 15 and 31:

From Dubai:

• Dubai to Tbilisi on flydubai: Dh1,300
• Dubai to Istanbul on AJet: Dh653
• Dubai to Chisinau, Moldova on Wizz Air Abu Dhabi: Dh538
• Dubai to Cairo on Air Arabia Express: Dh1,430
• Dubai to New York on United Airlines: Dh2,945

From Abu Dhabi:

• Abu Dhabi to Yerevan on Etihad: Dh618
• Abu Dhabi to Manama on Etihad: Dh415
• Abu Dhabi to Muscat on Etihad: Dh485
• Abu Dhabi to Istanbul on Etihad: Dh1,006
• Abu Dhabi to Athens on Etihad: Dh1,635

From Sharjah:

• Sharjah to Istanbul on AJet: Dh706
• Sharjah to Doha on Qatar Airways: Dh755
• Sharjah to Tbilisi on Air Arabia: Dh1,432

From Ras Al Khaimah:

• RAK to Mumbai on IndiGo: Dh742
• RAK to Istanbul on AJet: Dh653

Travel agents attribute the drop in fares to changing travel habits among UAE residents. “Couples and singles often travel home during off-peak months to save on fares,” said Sapna Aidasani, Head of Marketing at Pluto Travels. She noted a trend toward shorter trips, typically lasting one to two weeks, rather than extended summer holidays. Many are also exploring destinations closer to the UAE, such as Azerbaijan or Schengen countries, and Africa is gaining popularity.

Corporate leave policies also play a role, with most employees preferring to split their travel into multiple shorter trips throughout the year. Dubai residents usually return by early August and then plan additional holidays for winter or Diwali, breaking up their summer travel.

With schools closed and temperatures soaring, residents are encouraged to keep up with the latest events, deals, and safety tips through Summer Vibes in collaboration with Dubai Summer Surprises (DSS). There’s plenty happening across the Emirates this July and August, making it easier than ever to plan a memorable and affordable summer.

A routine international journey turned into a 42-hour test of patience for passengers on Qatar Airways Flight QR579, after a technical fault in Delhi triggered a domino effect of missed connections, late arrivals, and what travelers describe as “zero accountability” from the airline and regulators.

The trouble began on November 22, 2024, when Flight QR579 from Delhi to Doha was delayed by more than five hours due to technical issues, departing at 9:10 AM instead of the scheduled 3:40 AM. This delay caused passengers to miss their connecting flight to Cape Town, leaving them stranded in Doha. Rather than providing immediate rebooking, Qatar Airways rescheduled the group for a flight the following day, ultimately delivering them to Cape Town at 8 PM on November 23 over 26 hours behind schedule.

The extended delay upended travel plans and, according to one passenger, created a safety risk due to the late-night arrival. “We endured 42 hours of fatigue, disrupted plans, and a complete lack of accountability from the airline,” the passenger wrote in a widely shared online post. The airline’s response offering $200 non-refundable vouchers per person, valid only for future bookings was met with frustration. 

Multiple attempts to escalate the matter with Qatar Airways’ senior customer service staff yielded no further compensation, and a formal complaint to the Qatar Civil Aviation Authority (QCAA) was dismissed. The QCAA argued it could not intervene since Doha was only a transit point, a stance passengers say contradicts the Montreal Convention, which sets global standards for airline liability in cases of delay.

The Montreal Convention allows international travelers to claim damages for delays, including reimbursement for out-of-pocket expenses up to a capped amount, regardless of where the delay occurs. However, as this case illustrates, enforcement can be inconsistent. “QCAA refuses to enforce it,” the passenger noted, after their claim was rejected. With few options left, the traveler is now considering whether to pursue the matter with India’s Directorate General of Civil Aviation (DGCA) or in consumer court, though they question whether the effort will be worthwhile.

The story has resonated with many, drawing responses from others who report similar experiences with international flight delays and minimal accountability. As one commenter put it, “It’s when things go wrong airlines really show their true colours, and in this case Qatar were very poor”. With regulatory protections like the Montreal Convention often difficult to enforce, the burden of seeking redress continues to fall on the passengers themselves.