
Qatar Airways has terminated a flight attendant following a brazen theft incident aboard a March 28, 2025, business class flight (QR 948) from Doha to Singapore. The passenger, an unnamed executive traveling for work, reported placing his iPhone 15 Pro Max in the lavatory’s vanity compartment during the final descent.
Moments after exiting, he observed the same restroom being used by a crew member, only to find the device missing shortly thereafter. Internal airline documents obtained by media outlets confirm the crew member’s dismissal, with Qatar Airways’ Security Investigations Manager stating the employee “admitted to taking the phone” during disciplinary proceedings.
Tracking data via the Find My iPhone app revealed the device traveled to a crew-designated hotel near Singapore’s Changi Airport post-flight, before being transported to Manila, Philippines-allegedly to the attendant’s family residence.
Despite this evidence, the airline initially categorized the case as “unattended personal belongings” in internal reports, a classification the passenger denounced as “deliberate misrepresentation” given the crew’s proven involvement.
The $722 reimbursement offer-based on a depreciated value calculation-sparked outrage, with the victim detailing extensive collateral damages: canceled client meetings in Singapore, six hours spent filing police reports at Changi Airport’s Terminal 1, and permanent loss of sensitive business data due to the phone’s unrecovered status.
“This wasn’t just a theft-it was a breach of trust in their duty of care,” the passenger stated, noting he had specifically chosen Qatar Airways for its top-rated business class service.
The incident marks the second major crew theft allegation against the airline in 2025, following a separate lawsuit by a Dubai-based entrepreneur who accused a flight attendant of stealing $600 cash from her seatback compartment during a Doha-Jakarta flight. Aviation analysts highlight growing concerns about Qatar Airways’ crew screening processes, particularly as the airline aggressively recruits staff to meet post-World Cup expansion targets.
The passenger has filed formal complaints with Qatar’s Civil Aviation Authority and Singapore’s Transport Safety Investigation Bureau, demanding reforms to crew monitoring protocols and enhanced compensation frameworks for theft-related disruptions.
Qatar Airways has yet to address why no additional restitution was offered for the passenger’s lost productivity or data, nor explain the 11-day delay in confirming the employee’s termination.