
Etihad Airways has announced a record-breaking profit for the year 2024, achieving a remarkable AED 1.7 billion (approximately US$ 476 million) in profit after tax. This achievement marks the airline's highest-ever profit, driven by significant growth in both passenger and cargo revenues, alongside notable operational efficiency improvements.
Key Financial Highlights
- Total Revenue: Etihad Airways reported a total revenue of AED 25.3 billion (US$ 6.9 billion), reflecting a substantial year-on-year increase of 25% compared to 2023.
- Passenger Revenue: The airline's passenger revenue reached AED 20.8 billion (US$ 5.7 billion), which is a 25% increase from the previous year, contributing significantly to the overall profit.
- Cargo Revenue: Cargo operations also performed well, generating AED 4.2 billion (US$ 1.1 billion) in revenue, marking a 24% rise compared to 2023.
Operational Performance
In 2024, Etihad Airways carried 18.5 million passengers, representing a 32% increase from the previous year. This growth was supported by a 28% increase in Available Seat Kilometers (ASK) and an improved passenger load factor, which reached 87%, up from 86% in 2023. The airline expanded its operations to over 1,700 weekly flights and increased frequencies on 25 routes, while also launching more than 20 new destinations, including cities like Boston, Jaipur, Bali, and Nairobi.
Fleet and Sustainability Initiatives
Etihad's operating fleet expanded with the addition of 12 new aircraft, including six A320 NEOs and the re-entry of its fifth A380 into service. The airline now boasts the youngest and most fuel-efficient fleet in the region, aligning with its Environmental, Social, and Governance (ESG) strategy aimed at minimizing carbon emissions.
Customer Experience Enhancements
The airline has made significant investments in enhancing customer experience, which has led to a notable increase in its Net Promoter Score (NPS). In 2024, Etihad approved a AED 3 billion (US$ 816 million) retrofit program, its largest to date, aimed at improving cabin comfort and inflight experience. Additionally, over 200 enhancements were made to the airline's website and mobile app to further improve guest experience.
Workforce Development
Etihad Airways has also focused on workforce development, growing its team to over 11,000 employees, with more than 2,000 new hires and over 1,500 promotions. UAE Nationals now represent 20% of the workforce, reflecting the airline's commitment to supporting the UAE talent strategy and developing future aviation professionals.
Recognition and Awards
The airline's achievements in 2024 have not gone unnoticed, as it received multiple industry awards, including accolades for Best Cabin Crew, Best Customer Experience, and Best First Class Lounge. Furthermore, it was named Environmental Airline of the Year by AirlineRatings.com for the third consecutive year.
Leadership Statements
His Excellency Mohammed Ali Al Shorafa, Chairman of Etihad Airways, expressed gratitude to the airline's guests and staff for their contributions to this success. CEO Antonoaldo Neves highlighted the dedication of the team in delivering exceptional customer experiences and sustainable growth.
Etihad Airways' impressive performance in 2024 underscores its commitment to operational excellence and customer satisfaction, positioning it as a leading airline in the region.