Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

• For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

• For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

• In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

• Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

  1. Brand/Model and Color: This helps us identify the item more accurately.
  2. Flight Number and Date: Include the specific flight you were on when the item was lost.
  3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
  4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

• Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

• Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

• Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

• • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

• • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

• • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
  • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
  • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
  • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
  • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

• Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

• Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

• Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

• Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

• Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

• Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

• Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

• Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!

Etihad Airways is set to elevate the travel experience between Sydney and Abu Dhabi with the introduction of its Airbus A350-1000 aircraft on select flights starting October 1, 2025. These aircraft feature one of the airline’s most luxurious business class cabins, offering 44 private suites designed to provide the comfort and exclusivity of first class within a business class setting.

Each business suite is equipped with sliding privacy doors, fully flat beds, and advanced in-flight entertainment systems, ensuring passengers can relax and arrive refreshed after the long-haul journey. The A350-1000’s cutting-edge design also contributes to a quieter, more comfortable cabin atmosphere, with features such as larger windows and improved air filtration.

Technologically advanced and environmentally efficient, the A350-1000 is constructed from lightweight carbon polymer materials and powered by Rolls-Royce Trent XWB engines. This combination reduces fuel consumption by approximately 25% and lowers carbon emissions, making it one of the most eco-friendly aircraft in operation.

Initially, the A350 will complement the Boeing 787-9 Dreamliner on the Sydney-Abu Dhabi route, with both aircraft offering the premium business suites. From January 31, 2026, all ten weekly Etihad flights from Sydney will be operated exclusively by the A350, while Melbourne flights will continue daily on the 787-9.

Passengers traveling through Abu Dhabi will benefit from the recently opened Zayed International Airport, which has been acclaimed as the world’s most beautiful airport. The $4.8 billion facility incorporates advanced AI technologies, including facial recognition and smart passenger processing systems, allowing travelers to move swiftly from curbside to gate in as little as 12 minutes.

With this upgrade, Etihad Airways promises Australian travelers a seamless blend of luxury, innovation, and sustainability, ensuring that their journey is as exceptional as their destination.

Vietnam Airlines will inaugurate a direct flight service between Hanoi and Milan, Italy, starting July 1, 2025, marking the first time a Vietnamese carrier offers nonstop flights to Italy. The new route will operate three times weekly on Tuesdays, Fridays, and Saturdays using Boeing 787 Dreamliner aircraft, enhancing connectivity between Vietnam and Europe.

This milestone expands Vietnam Airlines’ European network to nine direct routes, including existing flights from Hanoi and Ho Chi Minh City to Paris, Frankfurt, London, and soon Munich. The airline also plans to launch a direct Ho Chi Minh City–Milan service after 2025, further strengthening ties between the two countries.

Milan, Italy’s second-largest city and a global fashion and cultural hub, attracts millions of tourists, especially during summer months. Italy is a popular destination for Vietnamese travelers, and visitor numbers from Italy to Vietnam have surged by 155% in 2024, according to the Vietnam National Administration of Tourism.

The new direct route is expected to boost tourism and facilitate economic, social, and political exchanges between Vietnam and Italy, with ongoing negotiations for a visa waiver for Vietnamese tour groups.

Tickets are now available on Vietnam Airlines’ website and official channels, with promotional fares starting at around USD 810 for round-trip economy tickets in July 2025. Flight VN73 departs Hanoi at 00:45, arriving in Milan at 07:40; the return flight VN72 leaves Milan at 12:45, arriving in Hanoi at 04:35 the next day.

Vietnam Airlines currently operates a modern fleet including Boeing 787 and Airbus A350, A321, and A320neo aircraft, and continues to expand its international services with plans to launch or revive 15 new routes this year.

This new Hanoi-Milan service represents a strategic expansion of Vietnam Airlines’ global network, offering greater travel flexibility and fostering stronger international ties between Vietnam, Italy, and Europe.

Following Israel's recent airstrikes targeting Iranian nuclear and military sites, Air Arabia has announced extensive flight cancellations affecting ten countries amid escalating regional tensions and widespread airspace closures. The Sharjah-based low-cost carrier temporarily suspended flights to and from Iran, Iraq, Jordan, Russia, Armenia, Uzbekistan, Azerbaijan, Georgia, Kyrgyzstan, and Kazakhstan, with cancellations initially covering June 13 and 14 and extended through June 17 for some routes.

The disruptions stem from Israel's military campaign aimed at halting Iran's nuclear weapon development, which triggered the closure of airspace over Iran, Iraq, Jordan, and neighboring countries, severely impacting key air corridors between Europe and Asia. Air Arabia's affected routes include major cities such as Tehran, Mashhad, Shiraz, Erbil, Baghdad, Najaf, Basra, Amman, Beirut, Moscow, Yekaterinburg, Samara, Yerevan, Tbilisi, Baku, Almaty, and Tashkent. Flights between Ras Al Khaimah and Moscow, as well as Abu Dhabi and Moscow, Yerevan, Tbilisi, and Baku, have also been canceled, including return flights to the UAE.

Other UAE carriers have similarly curtailed operations: Emirates suspended flights to Iraq, Iran, Jordan, and Lebanon until late June; Etihad Airways canceled Abu Dhabi-Tel Aviv flights through June 17 and adjusted schedules for Amman and Beirut; flydubai halted flights to Jordan, Lebanon, Syria, Iran, Iraq, and Israel with some aircraft rerouted or returned mid-flight for safety. Dubai International Airport, Dubai World Central, and Abu Dhabi’s Zayed International Airport have reported delays and cancellations, urging passengers to verify flight status before traveling.

The UAE Ministry of Foreign Affairs issued a travel advisory urging nationals and residents in the region to stay updated and register with consular services for emergency support. Airlines emphasize passenger and crew safety as their highest priority and advise travelers to monitor official airline websites for real-time updates, rebooking options, and refunds due to the fluid security situation.

This extensive disruption highlights the profound impact of geopolitical conflicts on global aviation, with airlines forced to navigate rapidly changing airspace restrictions to ensure safety amid rising tensions in the Middle East

Traveling with family can be both exciting and challenging, especially when it comes to navigating airports and ensuring everyone’s comfort. Recognizing the unique needs of families, Air Arabia has introduced a comprehensive range of services aimed at making air travel easier, more convenient, and enjoyable for parents and children alike. From city check-ins and dedicated airport support to onboard entertainment and family-friendly loyalty rewards, Air Arabia is setting a new standard for family travel. Below, discover the key features and benefits designed to make every family journey smooth and memorable.

Check-In and Pre-Departure Convenience

Air Arabia offers families a seamless start to their journey with multiple convenient check-in options. Families can use 13 to 14 city check-in locations across Sharjah, Abu Dhabi, Ajman, and Ras Al Khaimah, allowing them to check in and collect boarding passes away from the airport, reducing wait times and stress. Online check-in is also available, enabling families to bypass queues and enjoy a smoother start to their trip.

Dedicated Family Support at the Airport

At Sharjah International Airport, families benefit from dedicated fast-track check-in, expedited boarding, and streamlined immigration and security processing. Porter services are provided to help with luggage, so parents’ hands are free to manage their children. The Meet & Assist package is available for both departures and arrivals, offering a warm greeting, help with airport formalities, fast-track clearance, baggage assistance, and escort services.

Traveling with Infants and Young Children

Air Arabia makes traveling with infants easy by providing onboard bassinets for those seated in the front row—these can be pre-booked via the airline’s website or customer service. Infants as young as three days old are accepted for travel with the proper documentation. Parents can bring an extra hand baggage item (up to 3 kg) for baby essentials. Strollers can be used throughout the airport and are returned upon landing. Every infant must be accompanied by a passenger at least 16 years old, and children under 12 must be accompanied by someone at least 16 years old as well.

Onboard Entertainment and Activities

Onboard, Air Arabia’s complimentary in-flight entertainment system, SkyTime, features a wide range of kid-friendly movies, games, and TV shows, refreshed regularly for new and exciting content. The “Fun Onboard” program offers interactive activities such as coloring books, face painting, and in-flight competitions. Special “Kid Snack Boxes,” packed with treats and drawing sets, keep young travelers entertained. Families can pre-order kid-friendly meals, including options like chicken tenders with mac & cheese and Nutella sandwiches.

Loyalty and Rewards for Families

Air Arabia’s AirRewards loyalty program enhances family travel by allowing up to eight family members to be linked under one account. The family head earns 50% of the points from each member’s flights, helping to accumulate rewards faster and unlock exclusive benefits. The airline’s spacious economy seating and flexible baggage policies further ensure a comfortable and affordable journey for all.

Thoughtful amenities, robust safety measures, and personalized support distinguish Air Arabia’s approach to family travel. These features collectively raise the bar for family-friendly air journeys, ensuring that every trip is both memorable and free from hassle for passengers of all ages.

Etihad Airways has announced a significant expansion of its operations to Karachi, Pakistan, with the introduction of four daily flights between Abu Dhabi and Karachi starting from October 1, 2025. This move will increase the frequency to 28 nonstop flights per week, offering travelers more flexibility and convenience on one of the region’s most popular routes. The enhanced schedule is expected to support both business and leisure travel, catering to the strong demand between the UAE and Pakistan.

Etihad’s flights from Abu Dhabi to Karachi cover a distance of approximately 1,271 kilometers (790 miles), with each direct journey taking around two hours and fifteen minutes. The airline is known for its high standards of comfort across all cabins, including ergonomic seats in Economy and fully flat beds in Business Class, as well as onboard Wi-Fi and a robust in-flight entertainment system. Passengers can also take advantage of Etihad’s convenient home check-in service, premium amenity kits, and attentive service throughout their journey.

Karachi, Pakistan’s largest city and commercial hub, is a vital destination for travelers seeking business opportunities or exploring its vibrant cultural scene. The city’s tropical, semi-arid climate, diverse landscapes, and rich history make it a compelling destination year-round. With the increased frequency, Etihad aims to further strengthen economic and tourism ties between the UAE and Pakistan, providing more options for travelers and contributing to the growing connectivity in the region. For the latest schedules, fares, and booking options, travelers are encouraged to visit Etihad’s official website.

Flight schedule between Abu Dhabi and Karachi from 01 October 2025. All times local