Zayed International Airport (AUH) in Abu Dhabi has once again cemented its reputation as a global leader in passenger experience by being named the "Best Airport at Arrivals Globally" for the third consecutive year at the 2024 Airport Service Quality (ASQ) Awards, organized by Airports Council International (ACI) World.

This accolade highlights AUH’s dedication to providing seamless and exceptional arrival experiences, supported by its state-of-the-art facilities and innovative passenger services. In 2024, the airport welcomed nearly 29 million passengers, showcasing its ability to handle increasing demand while maintaining world-class standards.

The recognition comes as part of ACI’s ASQ program, which evaluates airports based on real-time feedback from travelers, covering over 30 key performance indicators such as efficiency, comfort, and overall satisfaction.

Nearly 700,000 surveys were conducted globally in 2024, making the ASQ Awards a trusted benchmark for excellence in customer experience. ACI World Director General Justin Erbacci praised AUH for setting a new standard for excellence and exceeding passenger expectations.

AUH’s success is underpinned by significant investments in infrastructure and technology. The airport recently completed upgrades to its terminals and expanded its airline network, enhancing connectivity and capacity.

Additionally, it is pioneering a "document-free" travel initiative through biometric technology integration, aiming to become the world’s first fully document-free airport by the end of 2025. These advancements align with Abu Dhabi’s broader vision for digital transformation and economic growth.

Elena Sorlini, Managing Director and CEO of Abu Dhabi Airports, expressed pride in the achievement, emphasizing the team’s commitment to delivering memorable first impressions of Abu Dhabi. The airport also plays a vital role in supporting the emirate’s Economic Vision 2030 by fostering tourism, commerce, and foreign investment.

With its strategic location between eastern and western trade routes and cutting-edge facilities like the Midfield Terminal Complex (MTC), AUH is positioned as a premier global aviation hub.

In addition to this accolade, AUH has been recognized for its architectural beauty and operational excellence. The airport continues to break records, including handling over 92,000 passengers in a single day in August 2024.

As it looks toward the future, Zayed International Airport remains committed to redefining passenger journeys through innovation, sustainability initiatives like energy-efficient systems, and inclusivity-focused services that cater to diverse traveler needs.

Heathrow Airport has officially submitted a groundbreaking £49 billion ($65 billion) private investment plan to the UK government for a major expansion that includes a third 3,500-meter runway and new state-of-the-art terminals. If approved, the development would allow flights to take off from the new runway within the next decade, dramatically increasing capacity and connectivity for Europe’s busiest airport.

The ambitious project aims to raise annual passenger capacity to 150 million from the current 84 million, with up to 756,000 aircraft movements a year. Central to the expansion is a new terminal complex featuring Terminal 5X, designed to serve as a second main entrance alongside Terminal 5, plus three satellite terminals and a significantly enlarged Terminal 2.

This development will also involve closing Terminal 3 and redeveloping the Central Terminal Area to streamline passenger transfers and enhance operational efficiency.

Heathrow plans to invest £21 billion ($27.9 billion) on runway and airfield infrastructure, £12 billion ($16 billion) on new terminals, and a further £15 billion ($20.7 billion) to modernize existing airport facilities — reflecting increased costs due to inflation and project complexity.

The new runway and initial airfield works are targeted for completion by the mid-2030s, with terminal upgrades phased in over subsequent years. Notably, the entire project is to be privately financed under a regulatory framework designed to protect consumers and ensure timely delivery.

This expansion is expected to add at least 30 new daily routes, boosting domestic and international connectivity, including improved access for regions such as Cornwall, Scotland, and Northern Ireland. Cargo capacity would rise by 50 percent, reinforcing Heathrow’s critical role in facilitating £200 billion in annual trade and supporting UK exporters.

The plan anticipates fostering inclusive economic growth, with an estimated 0.43 percent uplift to UK GDP, and promises tens of thousands of new jobs during construction and operation, with 60 percent of supply chain spending benefiting communities beyond London.

Environmental sustainability is a keystone of Heathrow’s vision, aligned with its net-zero carbon emissions target by 2050. The airport has already reduced flight and ground emissions by 10 and 15 percent respectively since 2019, embracing Sustainable Aviation Fuel and clean energy. The design includes noise reduction measures, improved air quality monitoring, and more efficient airspace to cut delays and emissions.

 New terminals will prioritize energy efficiency and support electric vehicles, while infrastructure for low-emission ground operations and SAF will be integrated from the outset.

Despite strong backing from key business groups, airlines such as easyJet, and regional airports endorsing improved connectivity, the expansion faces opposition on environmental grounds. London's Mayor Sadiq Khan remains concerned over noise, air quality, and climate impacts. The government is expected to decide on the proposed plans by September, aiming to balance economic growth with environmental responsibilities.

Heathrow CEO Thomas Woldbye reaffirmed the airport’s readiness to commence work promptly upon approval, citing past successful projects delivered on time and within budget. As the UK’s gateway to the world, Heathrow’s expansion represents a pivotal investment in the country’s long-term infrastructure and global competitiveness.

Gisborne faced significant travel disruption on Thursday, July 31, as Air New Zealand suspended all flights in and out of the city's airport following technical issues with two of its aircraft. The airline, the sole carrier linking Gisborne to Auckland and Wellington, grounded its entire Gisborne operation after both of its de Havilland Q300 planes required urgent repairs, bringing operations to a halt that began Wednesday afternoon.

One aircraft sustained in-flight propeller blade damage, the cause of which remains unknown, while the second failed a critical cockpit control check, prompting engineers to commence maintenance work immediately. With Gisborne Airport having only two gates, both occupied by the grounded planes, no other flights could operate, leaving passengers stranded and flights canceled through much of Thursday.

The disruptions caused mounting frustration among travelers, many of whom reported receiving late flight cancellation notices and poor communication from the airline. One passenger, booked on a 6 AM flight, was not informed of its cancellation until 3 PM the previous day and faced difficulty rebooking flights that conflicted with his return schedule.

 Another passenger, traveling internationally via Auckland, learned about the disruption only upon arrival at the airport missing valuable family time due to the delayed notification.

In response, Air New Zealand expedited the delivery of replacement parts overnight and deployed engineers to Gisborne, aiming to resume flights by the evening. The airline offered alternative travel arrangements where possible, including road transport to Napier for some passengers, though limited seat availability restricted options.

 Chief Operating Officer Alex Marren thanked customers for their patience, highlighting efforts to restore services promptly and exploring additional aircraft parking at Gisborne to prevent future groundings caused by limited space.

Local leadership underscored the critical nature of reliable air service to the region. Gisborne Mayor Rehette Stoltz described Air New Zealand flights as a "lifeline" for business, family, and international connectivity. Following recent discussions with the incoming Air New Zealand CEO, Stoltz urged the airline to improve communication and service consistency, especially given Gisborne’s isolation and the airline’s majority government ownership.

The mayor also acknowledged the airline’s support during emergency responses, such as flight arrangements after Cyclone Gabrielle, expressing hope such cooperation would extend to routine operations.

This latest disruption reflects ongoing challenges for air travel in Gisborne, highlighting vulnerabilities in infrastructure and the critical importance of maintaining reliable connections for isolated communities.

Istanbul Airport has once again claimed the title of the world’s best international airport, securing the top spot in Travel + Leisure’s prestigious “World’s Top 10 International Airports” ranking for the second consecutive year.

The announcement was made by Türkiye’s Minister of Transport and Infrastructure, Abdulkadir Uraloğlu, who hailed the recognition as a “double success” for the airport. In addition to maintaining its global title, Istanbul Airport also recorded its highest-ever daily flight count on July 18, with 1,695 air traffic movements.

“This year, Istanbul Airport scored an impressive 98.57, up from last year’s 95.79,” Travel + Leisure noted, calling the achievement “extra impressive,” especially considering the airport ranked seventh just two years ago with a reader score of 83.36.

Airports in the survey were evaluated by readers based on key criteria such as accessibility, check-in experience, security procedures, dining options, shopping, and overall design. Istanbul Airport’s continued dominance reflects its rapid evolution into a global aviation powerhouse since entering the ranking in 2021 — the first Turkish airport ever to do so.

Operated by IGA, the airport has demonstrated significant operational milestones. In April, it became the first in Europe and second globally to operate three runways simultaneously, following only the United States. In 2024, it handled nearly 80 million passengers, solidifying its position as Europe’s largest and second-busiest airport, according to the State Airports General Directorate (DHMI).

Istanbul Airport is not only a leader in passenger traffic but also in air cargo. It was named Europe’s busiest cargo hub by Airports Council International (ACI) in its 2024 Annual Traffic Report. Weekly data from Eurocontrol consistently ranks it among Europe’s top airports for daily flights.

With a seamless blend of cutting-edge infrastructure, operational excellence, and world-class passenger amenities, Istanbul Airport continues to redefine global standards in aviation.

Hamad International Airport (DOH) maintained a robust and stable operational performance in the first half of 2025, reflecting its resilience amid evolving global travel dynamics. As the gateway to Qatar, the airport saw a notable increase in point-to-point travel to Doha, with passenger traffic rising by 2.3% between January and June 2025, underscoring the city's growing status as both a tourism and business hub.

During the same period, Hamad International Airport served 25.9 million passengers, marking a slight year-on-year dip of 0.45%, while cargo volumes totaled 1.2 million tonnes (-1.68% Y-o-Y), and aircraft movements reached over 136,000 (-1.71% Y-o-Y). These figures remain in line with regional trends and reflect the airport’s ability to sustain momentum despite the leap year comparison to 2024.

Beyond numbers, Hamad International Airport continued its commitment to enhancing the passenger journey. The airport’s recent expansion – including the opening of Concourses D and E – significantly boosted capacity, adding 17 new contact gates and increasing boarding bridges by 40%. These enhancements eliminated an estimated 350,000 bus transfers, streamlining terminal-to-aircraft transitions and offering a more seamless travel experience.

The terminal’s inclusive design further elevates passenger comfort, featuring barrier-free pathways, hearing loops, spacious seating areas, and dedicated services such as family lanes and e-gates for travelers with disabilities. These initiatives demonstrate the airport's focus on accessibility and thoughtful service.

Adding to its signature ORCHARD indoor tropical garden, Hamad International Airport also unveiled a permanent art collection by renowned artists Gillie and Marc. These installations not only enrich the airport’s ambiance but also serve as a reminder of the need to protect endangered wildlife, blending travel with cultural and environmental consciousness.

As it continues to evolve, Hamad International Airport stands as a model of operational excellence and passenger-centric innovation in the global aviation sector.

Riyadh’s King Khalid International Airport (KKIA) has once again achieved a major milestone, earning the distinction of being the world’s most punctual airport in June 2025 with an impressive on-time performance rate of 90.41%. This recognition was announced by Cirium, a global leader in aviation analytics, reinforcing KKIA’s reputation for operational excellence and reliability on the international stage.

Third Top Ranking in 2025

This marks the third time in 2025 that KKIA has secured the number one global ranking for punctuality, having previously attained this accolade in March and April. Such consistency underlines KKIA's commitment to maintaining world-class standards in flight operations and passenger experience.

Cirium Report and Methodology

Cirium compiles its punctuality rankings through a comprehensive analysis of data from airlines, air traffic control systems, and airport feeds across the globe. The rankings reflect the proportion of flights departing or arriving within 15 minutes of their scheduled times—a widely accepted industry standard. This robust methodology guarantees transparency and accuracy, providing a valuable benchmark for industry stakeholders and travelers alike.

Saudi Vision 2030 and Aviation Strategy

KKIA’s consistent top performance aligns with Saudi Arabia’s Vision 2030, the Kingdom’s ambitious strategy to transform its aviation sector and cement Riyadh as a top-tier logistics and travel hub. Ongoing investments in new infrastructure, enhancements in efficiency, and elevated customer service standards have all contributed to this achievement.

Additional 2025 Milestones and Recognitions

• Skytrax 2025 Awards: KKIA climbed to 24th place globally in the Skytrax World Airport Awards, an 11-position improvement, becoming the highest-ranking Saudi airport ever. The airport also received honors for “Best Airport Staff in the Middle East,” third globally for the “Best New Terminal,” and fourth for airports in the 30–40 million passengers category.

• Environmental Leadership: Earlier in 2025, KKIA became the first airport in Saudi Arabia to reach Level 4 Transformation under the Airport Carbon Accreditation program, marking a significant step toward sustainability and a commitment to reach net zero emissions by 205010.

• Expanding Connectivity: 2025 saw the launch of direct flights from Virgin Atlantic and US-Bangla Airlines, strengthening air links between Riyadh and key international destinations such as Toronto and Dhaka, further cementing KKIA's role as a global gateway.

• Domestic Excellence: KKIA maintained top rankings within Saudi Arabia for passenger traffic and flight punctuality, driven by ongoing modernization and expanded passenger services.

Saudi Airlines Also Excel

In June 2025, Saudia was named the world’s most punctual airline, with a 91.33% on-time arrival rate and a 90.69% on-time departure rate, according to Cirium. Saudia’s low-cost carrier, flyadeal, led the Middle East and Africa with a 91.77% punctuality rate, adding further prestige to Saudi Arabia’s aviation achievements.