Zayed International Airport (AUH) in Abu Dhabi has once again cemented its reputation as a global leader in passenger experience by being named the "Best Airport at Arrivals Globally" for the third consecutive year at the 2024 Airport Service Quality (ASQ) Awards, organized by Airports Council International (ACI) World.

This accolade highlights AUH’s dedication to providing seamless and exceptional arrival experiences, supported by its state-of-the-art facilities and innovative passenger services. In 2024, the airport welcomed nearly 29 million passengers, showcasing its ability to handle increasing demand while maintaining world-class standards.

The recognition comes as part of ACI’s ASQ program, which evaluates airports based on real-time feedback from travelers, covering over 30 key performance indicators such as efficiency, comfort, and overall satisfaction.

Nearly 700,000 surveys were conducted globally in 2024, making the ASQ Awards a trusted benchmark for excellence in customer experience. ACI World Director General Justin Erbacci praised AUH for setting a new standard for excellence and exceeding passenger expectations.

AUH’s success is underpinned by significant investments in infrastructure and technology. The airport recently completed upgrades to its terminals and expanded its airline network, enhancing connectivity and capacity.

Additionally, it is pioneering a "document-free" travel initiative through biometric technology integration, aiming to become the world’s first fully document-free airport by the end of 2025. These advancements align with Abu Dhabi’s broader vision for digital transformation and economic growth.

Elena Sorlini, Managing Director and CEO of Abu Dhabi Airports, expressed pride in the achievement, emphasizing the team’s commitment to delivering memorable first impressions of Abu Dhabi. The airport also plays a vital role in supporting the emirate’s Economic Vision 2030 by fostering tourism, commerce, and foreign investment.

With its strategic location between eastern and western trade routes and cutting-edge facilities like the Midfield Terminal Complex (MTC), AUH is positioned as a premier global aviation hub.

In addition to this accolade, AUH has been recognized for its architectural beauty and operational excellence. The airport continues to break records, including handling over 92,000 passengers in a single day in August 2024.

As it looks toward the future, Zayed International Airport remains committed to redefining passenger journeys through innovation, sustainability initiatives like energy-efficient systems, and inclusivity-focused services that cater to diverse traveler needs.

As you embark on your journey, Hamad International Airport stands ready to provide a seamless and inclusive travel experience. Whether you're a premium passenger or require special assistance, the airport's commitment to accessibility and comfort ensures that every traveler feels valued and supported. From barrier-free facilities to dedicated lounges and personalized assistance, Hamad International Airport is designed to make your travel experience stress-free and enjoyable.

Special Assistance Services

Barrier-Free Accessibility

The airport is designed to be entirely barrier-free, ensuring ease of movement for passengers with reduced mobility. Features include elevators, escalators, ramps, walkways, and passenger trains connecting various parts of the terminal. Boarding gates for A380 aircraft are equipped with elevators to facilitate access to the upper deck.

Reserved Parking Spaces

Dedicated parking spaces are available in both short-term and long-term parking areas for passengers with reduced mobility. These spaces are conveniently located near terminal entrances, making it easier for travelers to access the airport facilities.

Adapted Check-In Counters

Every check-in row includes an adapted service desk specifically designed for passengers with reduced mobility. For Qatar Airways passengers, seated check-in desks are provided, ensuring comfort during the check-in process. The location of these counters can be identified using the airport planner or by asking at an information desk.

Dedicated Lounge Facilities

Travelers requiring special assistance can unwind in a dedicated lounge equipped with comfortable seating, televisions, and trained attendants. Adapted washrooms are located nearby for convenience, ensuring a relaxing environment while waiting for flights or transfers.

Wheelchairs and Mobility Assistance

Complimentary wheelchairs are available throughout the terminal. Passengers needing assistance with wheelchair movement should notify their airline in advance to arrange for a personal helper. This service ensures smooth navigation through check-in, security checks, passport control, baggage claim, and customs.

Accessible Washrooms

Washrooms adapted for passengers with reduced mobility are strategically placed across the terminal. Travelers can locate them using signs, airport maps, or by asking at information desks.

Additional Recommendations

• Priority Boarding: Passengers requiring special assistance are boarded first and off-boarded last to ensure a stress-free experience.

• Advance Notification: Notify your airline well in advance if you require personal assistance or medical equipment such as oxygen or stretchers during your journey.

• Documentation: Ensure all necessary travel documents are prepared ahead of time to avoid delays.

• Personal Helper Arrangement: Airlines can arrange personal helpers to accompany you throughout your journey, assisting with all airport procedures.

Additional Useful Information

1. Airport Navigation

   • Use the airport's interactive map or mobile app to navigate the terminal and locate facilities such as check-in counters, lounges, and accessible washrooms.

2. Special Dietary Needs

   • Inform your airline about any special dietary requirements in advance to ensure availability of suitable meal options on your flight.

3. Medical Equipment

   • If you require medical equipment during your journey, ensure it is compatible with airline policies and regulations.

   • Pack essential medical supplies in your carry-on luggage in case of unexpected delays.

4. Travel Insurance

   • Consider purchasing travel insurance that covers medical emergencies and trip cancellations to protect against unforeseen circumstances.

5. Airport Amenities

   • Take advantage of the airport's amenities such as duty-free shopping, dining options, and entertainment facilities while waiting for your flight.

Hamad International Airport is a beacon of excellence in providing a seamless and inclusive travel experience. With its comprehensive range of special assistance services, travelers can enjoy a stress-free journey from start to finish.

Whether you're a premium passenger or require extra support, the airport's commitment to accessibility and comfort ensures that every moment of your travel is enjoyable and memorable. As you embark on your next adventure, let Hamad International Airport be your gateway to a world of convenience and hospitality.

Zayed International Airport (AUH) in Abu Dhabi has once again cemented its reputation as a global leader in passenger experience by being named the "Best Airport at Arrivals Globally" for the third consecutive year at the 2024 Airport Service Quality (ASQ) Awards, organized by Airports Council International (ACI) World.

This accolade highlights AUH’s dedication to providing seamless and exceptional arrival experiences, supported by its state-of-the-art facilities and innovative passenger services. In 2024, the airport welcomed nearly 29 million passengers, showcasing its ability to handle increasing demand while maintaining world-class standards.

The recognition comes as part of ACI’s ASQ program, which evaluates airports based on real-time feedback from travelers, covering over 30 key performance indicators such as efficiency, comfort, and overall satisfaction.

Nearly 700,000 surveys were conducted globally in 2024, making the ASQ Awards a trusted benchmark for excellence in customer experience. ACI World Director General Justin Erbacci praised AUH for setting a new standard for excellence and exceeding passenger expectations.

AUH’s success is underpinned by significant investments in infrastructure and technology. The airport recently completed upgrades to its terminals and expanded its airline network, enhancing connectivity and capacity.

Additionally, it is pioneering a "document-free" travel initiative through biometric technology integration, aiming to become the world’s first fully document-free airport by the end of 2025. These advancements align with Abu Dhabi’s broader vision for digital transformation and economic growth.

Elena Sorlini, Managing Director and CEO of Abu Dhabi Airports, expressed pride in the achievement, emphasizing the team’s commitment to delivering memorable first impressions of Abu Dhabi. The airport also plays a vital role in supporting the emirate’s Economic Vision 2030 by fostering tourism, commerce, and foreign investment.

With its strategic location between eastern and western trade routes and cutting-edge facilities like the Midfield Terminal Complex (MTC), AUH is positioned as a premier global aviation hub.

In addition to this accolade, AUH has been recognized for its architectural beauty and operational excellence. The airport continues to break records, including handling over 92,000 passengers in a single day in August 2024.

As it looks toward the future, Zayed International Airport remains committed to redefining passenger journeys through innovation, sustainability initiatives like energy-efficient systems, and inclusivity-focused services that cater to diverse traveler needs.

Dubai International Airport has been ranked as the 11th best airport globally in the 2025 Skytrax World Airport Awards. This prestigious ranking highlights Dubai's status as a major travel hub, known for its luxury and exceptional shopping experiences.

Dubai International Airport's position within the top 20 underscores its commitment to providing a high-quality travel experience, despite not reaching the top ten. 

The airport's amenities, such as its extensive shopping options, including luxury brands like Gucci and Burberry, contribute to its appeal. Additionally, Dubai International offers a range of lounges, including the Marhaba Lounge and Ahlan Business Class Lounge, which provide travelers with comfort and convenience through amenities like complimentary Wi-Fi, showers, and dining options.

Dubai's ranking can be attributed to its continuous efforts to enhance passenger experience. The airport features advanced facilities such as free high-speed Wi-Fi, convenient power sockets, and water filling stations across all terminals.

Furthermore, Dubai International offers special services like home check-in, fast-track facilities, and medical assistance, which cater to diverse passenger needs.

The airport's strategic location and extensive airline network also make it a preferred transit point for travelers between Europe, Asia, and Africa. Despite these strengths, Dubai International faces stiff competition from other major airports, particularly those in Asia, which have dominated the top spots in the Skytrax rankings.

In the broader context, the Skytrax awards saw Singapore Changi Airport claim the top spot for the thirteenth time, followed by Doha's Hamad International Airport, which was recognized for its shopping and regional excellence.

The dominance of Asian airports in the rankings reflects their focus on innovation and customer satisfaction.

Dubai International Airport's 11th position is a testament to its enduring appeal as a luxury travel hub, but it also indicates areas for improvement to compete with the world's best airports.

Bahrain International Airport (BIA) has been ranked as the 20th best airport in the world in the prestigious 2025 Skytrax World Airport Awards, marking a significant achievement for the Gulf region. The awards, held at the Passenger Terminal Expo in Madrid, Spain, are based on global passenger surveys that evaluate airports on various aspects of customer experience. This recognition highlights BIA’s growing prominence as a world-class aviation hub.

In addition to its global ranking, BIA achieved a triple win at the awards. It was named the "World’s Cleanest Airport" among facilities handling up to 25 million passengers annually, the "Middle East’s Cleanest Airport," and the "World’s Best Airport Serving 5-10 Million Passengers." These accolades underscore BIA’s commitment to maintaining exceptional cleanliness standards and delivering seamless travel experiences.

The airport also ranked third globally for "Best Immigration Services" and fourth for "Best Baggage Delivery," showcasing its efficiency in critical passenger services.

The awards were accepted by Eyad Ismaeel, Vice President of Facility Management at Bahrain Airport Company (BAC), who expressed pride in the airport's accomplishments. Gulf Air Group Chairman Khalid Hussain Taqi emphasized that these honors reflect Bahrain’s strategic importance in the aviation industry and celebrate the dedication of BIA’s teams.

Edward Plaisted, CEO of Skytrax, commended BIA for its consistent excellence, particularly in cleanliness—a key driver of passenger satisfaction. With its modern $1.1 billion terminal inaugurated in 2021, featuring state-of-the-art facilities and a capacity to handle 14 million passengers annually, BIA continues to set benchmarks for boutique airports worldwide.

These achievements reaffirm Bahrain International Airport’s role as a gateway connecting Bahrain to global destinations while enhancing its reputation on the international stage.

Singapore Changi Airport has been named the World's Best Airport for 2025 at the Skytrax World Airport Awards, marking its 13th time receiving this prestigious honor. This achievement underscores Changi's commitment to providing an exceptional travel experience, with features like automated check-in, passport-free immigration, and a wide array of dining options.

The airport also won awards for the World's Best Airport Dining and the World's Best Airport Washrooms, further highlighting its dedication to customer satisfaction. Additionally, it was recognized as the Best Airport in Asia.

Changi Airport's success is reflected in its recent performance, with a significant increase in passenger traffic. In 2024, the airport handled 67.7 million passenger movements, a 14.8% increase from the previous year, reaching 99.1% of its pre-pandemic levels. This recovery is notable given the impact of the COVID-19 pandemic on global travel.

The busiest month in 2024 was December, with 6.4 million passenger movements, surpassing six million for the first time since December 2019.

The airport's growth is also attributed to its strategic expansion of global connectivity. In 2024, Changi welcomed 10 new airlines, including Air Canada, Air Japan, and Peach, and launched 20 new routes to destinations such as Brussels, London Gatwick, and Vancouver. This expansion has been facilitated by close collaboration with airline partners, contributing to the airport's reputation as a leading aviation hub.

Changi Airport is not just a transportation hub but also a popular destination in itself. It features attractions like the Jewel Changi complex, which includes a butterfly conservatory and the Rain Vortex, the world's largest indoor waterfall. These amenities, combined with its excellent service and facilities, make Changi Airport a standout among global airports.

In the same awards, Doha's Hamad International Airport ranked second, recognized for its luxury shopping and named the Best Airport in the Middle East. Tokyo Haneda Airport took third place, noted for its cleanliness and accessibility facilities. This year's awards highlight the ongoing excellence of Asian airports, with several others ranking highly in the global list.

Changi Airport's recognition extends beyond the Skytrax awards. It was also named the Overall Winner at the Routes Asia 2025 Awards, acknowledging its excellence in airport and destination marketing. The airport's commitment to service quality and its strategic partnerships have been instrumental in its success, positioning it as a premier global aviation hub.