Monday, 23 June 2025

Smooth Landings: How Hamad International Airport Delivers a Hassle-Free Baggage Claim Experience

Quick and Hassle-Free Baggage Collection
Published: Sunday, April 06, 2025
Smooth Landings: How Hamad International Airport Delivers a Hassle-Free Baggage Claim Experience

Baggage claim at Hamad International Airport is designed to ensure a seamless and stress-free experience for travelers. The process is well-organized, with clear instructions and support available at every step.

Finding Your Baggage Belt

Upon arrival, your checked baggage will be delivered to one of the belts in the baggage claim area. To locate your designated belt, you can refer to the large information display near Belt 3, which provides flight-specific belt assignments. Each individual belt also has its own display indicating the flights it serves.

For added convenience, travelers can use the airport planner by entering their flight number to quickly find their baggage belt. This planner is accessible via the airport's website or through mobile apps, allowing you to plan ahead and save time.

Oversized or Fragile Items

If you have checked in oversized or fragile items such as wheelchairs, child seats, or musical instruments, these will be delivered separately via special conveyors. Belt A is situated between Belts 2 and 3, while Belt B is located between Belts 7 and 8. It is advisable to securely pack fragile items in hard-shell luggage to minimize damage during transit. Additionally, labeling these items clearly as "Fragile" can help ensure they are handled with extra care.

Pets and Animals

Traveling with pets or other animals requires special handling. Airline representatives will personally deliver animals to you in the baggage claim area. For assistance or inquiries, you can visit the Airline Baggage Service office near Belt 1. It's important to check with your airline beforehand for specific requirements and documentation needed for traveling with pets, such as health certificates and travel crates.

Trolleys and Porters

Free baggage trolleys are available throughout the baggage claim area for passenger convenience. If additional help is needed, porters are on hand to assist with luggage for a fixed fee. Special assistance travelers, Al Maha customers, and unaccompanied minors are eligible for complimentary porter services. This service ensures that those who need extra support can navigate the airport with ease.

Prohibited Items

Passengers are reminded not to include prohibited items in their luggage. These items will be confiscated and cannot be retrieved later. For detailed information on prohibited items, travelers can consult the Security & Customs page on the airport's website. Common prohibited items include sharp objects, flammable liquids, and certain types of batteries. It's crucial to pack wisely to avoid any issues during security checks.

Lost or Damaged Baggage

In case of lost or damaged baggage, passengers should immediately contact an airline representative at the nearest information desk or visit the Baggage Services Office located behind Belt 1. Claims for lost or damaged baggage must be filed promptly, and recovered items are held for up to 30 days before being donated if unclaimed. Keeping a record of your baggage contents and having travel insurance can help mitigate any losses.

Additional Services and Tips

  • Baggage Wrapping: For added security, baggage wrapping services are available at the airport. This can protect your luggage from scratches and tampering.
  • Baggage Storage: If you need to store your luggage temporarily, the airport offers secure storage facilities. This is useful for travelers who have a long layover or need to explore the city before their next flight.

  • Travel Apps: Utilize travel apps to track your baggage and receive updates on flight schedules and baggage claim status. Some popular apps include TripIt and FlightAware.

  • Airport Facilities: Hamad International Airport offers a range of amenities, including restaurants, lounges, and duty-free shopping. Take advantage of these while you wait for your baggage.

  • Travel Documents: Ensure you have all necessary travel documents, such as your passport, visa (if required), and health insurance card. It's also a good idea to make digital copies of these documents and leave them with a trusted friend or family member in case of emergencies.

  • Airport Navigation: Familiarize yourself with the airport layout to avoid confusion. Hamad International Airport provides interactive maps and guides on its website and through mobile apps.

  • Language Support: If you need assistance in a language other than English or Arabic, many airport staff are multilingual. Don't hesitate to ask for help if you need it.

Useful Tips from Travel Experts

  1. Label Your Luggage: Clearly label your luggage with your name, contact information, and destination to prevent mix-ups.
  2. Pack Smart: Consider packing essentials like a change of clothes and important documents in your carry-on luggage in case your checked baggage is delayed.
  3. Arrive Early: Plan to arrive at the airport with plenty of time to spare before your flight to account for any unexpected delays.
  4. Stay Informed: Keep an eye on flight updates and baggage claim status through airport screens and mobile apps.
  5. Travel Insurance: Consider purchasing travel insurance that covers baggage loss or damage for added peace of mind.

Hamad International Airport ensures that all aspects of baggage handling are efficient and traveler-friendly, providing tools like QR codes and displays for navigation while offering personalized services for special needs. Whether you're traveling for business or leisure, the airport's comprehensive services aim to make your journey as smooth as possible.

Cox’s Bazar Airport to Begin International Flights by Late July

Published: Sunday, June 22, 2025
Cox’s Bazar Airport to Begin International Flights by Late July

The interim government of Bangladesh has accelerated plans to elevate Cox’s Bazar Airport to full international status by the end of July 2025, aiming to transform the airport into a key regional hub for air traffic and aircraft refueling in South Asia. This strategic move aligns with broader ambitions to boost tourism, enhance connectivity, and position Bangladesh prominently in the regional aviation sector.

Following government directives, the Civil Aviation Authority of Bangladesh (CAAB) convened a coordination meeting with customs, immigration, ground handling agencies, and other stakeholders to ensure the airport’s operational readiness. The meeting confirmed that international flights are tentatively scheduled to commence in the last week of July, initially operating from the existing domestic terminal if the new international terminal is not completed on time.

Currently, approximately 85% of the airport’s development work has been completed. The airport’s runway has undergone significant upgrades under the Cox’s Bazar Airport Development Project (Phase 1), including widening from 127 feet to 200 feet and extension from 6,775 feet to 9,000 feet. A further extension to 10,700 feet is underway, with the runway expanding toward the sea to accommodate wide-body aircraft safely at full capacity.

The new international terminal building, spanning nearly 18,000 square meters, is nearing completion and will significantly increase passenger handling capacity. In parallel, advanced navigational and operational systems such as Instrument Landing System (ILS), Distance Measuring Equipment (DME), Doppler VHF Omni-Range (DVOR), Flight Information Display System (FIDS), and Public Address (PA) systems are being installed to meet international standards.

 An Airfield Ground Lighting System (AGL) is also being set up to enable night and low-visibility operations, complemented by the procurement of firefighting vehicles to enhance safety.

Project Director Yunus Bhuiyan highlighted that the runway upgrades enable the safe takeoff and landing of fully loaded wide-body jets, a critical factor for international operations. Meanwhile, the airport has already been equipped with aircraft refueling facilities since 2017, further supporting its role as a regional refueling hub.

Currently, Cox’s Bazar Airport operates 19 domestic flights daily on the Dhaka–Cox’s Bazar route, served by Biman Bangladesh Airlines, US-Bangla Airlines, Novoair, and Air Astra. Looking ahead, Middle Eastern carrier Air Arabia plans to launch at least one weekly international flight from Cox’s Bazar, expanding the airport’s international connectivity.

CAAB Chairman Air Vice Marshal Md Monjur Kabir Bhuiyan confirmed that discussions with interested airlines will finalize the international flight schedule by July’s end. Airport Director Golam Mortoza Hossain noted that the chief adviser’s recent site inspection reinforced the July deadline, with all stakeholders committed to completing the necessary work on time.

Once operational, Cox’s Bazar International Airport is expected to serve as a vital gateway for tourism and commerce, enhancing Bangladesh’s stature in South Asia’s aviation landscape and supporting the country’s broader economic development goals.

Hamad International Airport Launches 'Wildlife Wonderscapes' to Celebrate Nature and Art

Published: Thursday, June 05, 2025
Hamad International Airport Launches 'Wildlife Wonderscapes' to Celebrate Nature and Art

Hamad International Airport (HIA) in Doha has unveiled "Wildlife Wonderscapes," a striking permanent collection of interactive bronze sculptures created by renowned artists Gillie and Marc. This initiative, spearheaded by Qatar Airways Group, underscores the airline’s dedication to wildlife conservation and the protection of endangered species, both globally and within Qatar.

The exhibition features a series of large-scale sculptures, including the centerpiece "Wild Table of Love in Doha," a 3.5m x 10.5m artwork weighing six tonnes, which depicts native and endangered animals gathered around a table—a powerful symbol of coexistence and shared space. Other notable pieces include the 10-meter-long "They Were on Wild Ride in Doha" and three variations of the "Falcon with Glove" series, which pay homage to Qatar’s rich falconry heritage.

The sculptures are strategically placed in the ORCHARD, HIA’s indoor tropical garden, enhancing the terminal’s ambiance and reinforcing the message that nature and wildlife are deeply interconnected and must be preserved. The collection, adapted from Gillie and Marc’s globally recognized series, incorporates distinct Qatari elements, such as representations of native species, to resonate with both international travelers and the local community.

HIA’s Chief Operating Officer, Hamad Ali al-Khater, highlighted that airports are unique spaces for movement, connection, and reflection, and that these artworks contribute to making every journey memorable while delivering a powerful conservation message. The artists, Gillie and Marc, expressed their hope that the exhibition would inspire millions of travelers to appreciate the wild and recognize the urgent need to protect it, giving "a voice to the voiceless" and reminding the world that every species matters.

"Wildlife Wonderscapes" is part of Qatar Airways Group’s broader commitment to environmental protection, which includes initiatives like Qatar Airways Cargo’s "WeQare: Rewild the Planet"—aimed at restoring wildlife to their natural habitats—and a partnership with United for Wildlife to combat illegal wildlife trade. Qatar Airways is also the first airline in the Middle East to receive independent certification from the International Air Transport Association (IATA) for its anti-trafficking initiatives.

Passengers are encouraged to interact with the sculptures and share their experiences on social media using the hashtag #BeTheWildHIA, amplifying the message of wildlife conservation worldwide.

Top 10 Airports with the World's Best Staff in 2025

Published: Wednesday, May 21, 2025
Top 10 Airports with the World's Best Staff in 2025

It’s 4 AM. You’re bleary-eyed, clutching your suitcase, and running on three hours of sleep. You can barely find your boarding pass, and your coffee breath could wake the dead. You expect a weary sigh from airport staff—but instead, you’re greeted by a warm smile and genuine assistance that makes you wonder if you’ve stumbled into a parallel universe where customer service still reigns supreme.

Welcome to the Skytrax Awards for Best Airport Staff, where friendliness isn’t just a checkbox on a training form—it’s a deeply practiced craft. Every year, Skytrax honors the airports where staff go above and beyond, blending speed and efficiency with sincere human care.

Here are the top 10 airports in 2025 where service isn’t just professional—it’s personal:

1. Seoul Incheon International Airport (ICN), South Korea

Topping the list, Incheon’s staff are celebrated for their kindness and attentiveness. With a focus on emotional intelligence and multilingual support, their cultural ambassadors are always ready to assist, making travelers feel truly welcome.

2. Singapore Changi Airport (SIN), Singapore

Changi’s team is known worldwide for balancing flawless operations with heartfelt empathy. Whether it’s helping before you even ask or calming nerves during delays, their commitment to comfort is unmatched.

3. Hong Kong International Airport (HKG), Hong Kong

HKG staff excel in bridging cultures with multilingual skills and sharp intuition. Their proactive support ensures no traveler feels lost—even when language fails.

4. Tokyo Haneda Airport (HND), Japan

At Haneda, staff live out the Japanese ethos of omotenashi—anticipating and fulfilling needs with grace. Their quiet attentiveness ensures every guest feels seen and supported.

5. Tokyo Narita International Airport (NRT), Japan

Narita offers a gentle blend of efficiency and courtesy. Whether offering guidance or cultural tips, their team is patient, precise, and proud to share the spirit of Japan.

6. Centrair Nagoya International Airport (NGO), Japan

Centrair’s staff are known for building warm, human connections. From cheerful chats to seamless security processes, they ensure a positive impression from start to finish.

7. Haikou Meilan International Airport (HAK), China

Friendly and approachable, Haikou staff reflect the relaxed atmosphere of Hainan Island. Always ready with local advice and multilingual help, they make every traveler feel like a guest.

8. Vienna International Airport (VIE), Austria

At Vienna, staff combine clockwork efficiency with Central European warmth. Their clear communication and polished service keep things moving—and make travelers feel truly cared for.

9. Munich Airport (MUC), Germany

With typical Bavarian hospitality, Munich’s staff turn even travel troubles into pleasant exchanges. Their friendliness shines, whether they’re solving problems or guiding you through security.

10. Rome Fiumicino Airport (FCO), Italy

In Rome, staff bring the heart of Italy to the airport. Passionate and personable, they go out of their way to make travelers feel at home—with a warm “benvenuto” and maybe a few local tips.

The Bottom Line:

In a travel world dominated by kiosks and automation, these airports remind us that true hospitality is timeless. The smiles, the helpfulness, the calm in chaos—it’s the human touch that transforms a journey from stressful to soulful. So, when you find yourself at one of these airports, take a moment to thank the people who make your travel experience not just smooth—but unforgettable.

Dubai Airport to Deliver Luggage Directly to Homes and Hotels

New service aims to eliminate baggage claim waits and enhance traveler convenience
Published: Tuesday, May 20, 2025
Dubai Airport to Deliver Luggage Directly to Homes and Hotels

 Travelers arriving at Dubai International Airport (DXB) can now enjoy a revolutionary luggage delivery service that transports bags directly to their homes or hotels, transforming the airport experience. This innovative service aims to eliminate the common frustration of waiting at baggage claim, allowing passengers to focus on their travels.

In 2024 alone, DUBZ, a leader in baggage technology and logistics, served over 70,000 passengers through its off-airport check-in, Land and Leave, and baggage storage and delivery options. This marks an impressive 15% growth compared to the previous year, highlighting the increasing demand for enhanced travel services.

Innovative Services for Seamless Travel

Marhaba, a part of Emirates’ dnata travel and airport services arm, has integrated three key DUBZ services into its offerings:

  1. Check-In Anywhere: Passengers can check in from the comfort of their home, hotel, or office. A dedicated check-in agent will issue boarding passes and securely collect luggage for delivery straight to the airport. This service is particularly beneficial for families and those with multiple bags.
  2. Land and Leave: Arriving passengers can skip baggage claim entirely, with their luggage delivered directly to their doorstep within hours after landing. This service not only saves time but also provides peace of mind, knowing that luggage is handled securely.
  3. Baggage Storage and Delivery: This service offers flexible short-term and extended baggage storage options, along with secure same-day delivery across the UAE. It’s ideal for transit passengers, early checkouts, or anyone looking to explore Dubai without the burden of their luggage.

Easy Booking Process

Travelers can conveniently book these services through [marhabaservices.com]. Baggage storage and delivery services are available at designated service points throughout Dubai, including popular areas and hotels. Marhaba emphasizes that these offerings, combined with core services like Meet and Greet and lounge access, position them as one of the few global providers delivering an integrated travel experience that transcends the airport terminal.

Responding to Traveler Demands

“We’re witnessing a fundamental shift in travel preferences,” said Jaffar Dawood, Divisional Senior Vice President for UAE Airport Operations at dnata. In recent years, travelers have increasingly prioritized convenience. According to the International Air Transport Association’s (IATA) latest Global Passenger Survey, speed and convenience at airports are crucial, with 70% of respondents expressing a preference for early check-ins to avoid long queues.

Dawood noted that the demand for seamless airport experiences has surged, whether for families simplifying their travel or business travelers seeking efficiency. “With this integration, we aim not only to meet these needs but to exceed them. Our goal is to eliminate friction and restore time and peace of mind to travelers.”

DUBZ's Growth and Future Prospects

Since its launch in 2016 and acquisition by dnata in 2018, DUBZ has cultivated strategic partnerships with airlines such as flydubai, Saudia Airlines, and flynas. The service has seen consistent year-on-year growth, particularly among families and premium passengers, who value the convenience and efficiency of these offerings.

In a previous interview, dnata CEO Steve Allen detailed plans for these services to be available at Dubai’s new passenger terminal, with a projected opening in 2032. He emphasized a vision of a fully automated experience, utilizing advanced biometrics for a seamless journey without queues. “When you disembark from the aircraft, your baggage will be ready for you or already on its way to your home or hotel,” Allen stated.

Enhancing the Travel Experience

The introduction of these services is a testament to Dubai's commitment to enhancing the travel experience. As the city continues to attract millions of visitors annually, innovations like home delivery of luggage and off-airport check-in are designed to cater to the evolving needs of modern travelers.

Moreover, this initiative aligns with Dubai's broader strategy to position itself as a global travel hub. By streamlining the arrival and departure processes, the emirate is setting new standards for airport efficiency and customer satisfaction. With a focus on technology and passenger convenience, Dubai is paving the way for a new era of travel that prioritizes comfort and ease.

As this initiative unfolds, it promises to not only revolutionize the way travelers manage their luggage but also enhance the overall travel experience in one of the world’s busiest airports.

Istanbul Airport Becomes Europe’s Busiest with New Runway System

Published: Saturday, May 10, 2025
Istanbul Airport Becomes Europe’s Busiest with New Runway System

During the week of April 21 to April 27, 2025, Istanbul Airport claimed the title of Europe’s busiest airport, a feat largely attributed to a recent major upgrade in its runway operations. Data released by The European Organization for the Safety of Air Navigation (EUROCONTROL) revealed that the airport managed an average of 1,482 flights per day, outpacing other leading European airports such as Amsterdam Schiphol and London Heathrow.

This surge in activity followed the introduction of Europe’s first triple independent runway system on April 17, 2025. This innovative setup allows three runways to be used simultaneously for takeoffs and landings, boosting the airport’s hourly flight capacity from 120 to 148 movements. The new system not only reduces aircraft waiting times and delays but also cuts down on taxiing times, helping to lower carbon emissions and promote more environmentally friendly operations.

The implementation of this advanced runway configuration was a coordinated effort involving multiple stakeholders, including İGA Istanbul Airport, the State Airports Authority (DHMI), the Directorate General of Civil Aviation (SHGM), Turkish Airlines, and EUROCONTROL. To prepare for this change, over 500 air traffic controllers completed more than 4,500 hours of intensive training focused on managing the new airspace layout safely and efficiently.

The system is supported by state-of-the-art radar technology and integrated with Airport Collaborative Decision Making (A-CDM) tools, which enhance runway utilization and improve flight scheduling accuracy.

The launch event featured a symbolic simultaneous takeoff of three Turkish Airlines flights, attended by Türkiye’s Minister of Transport and Infrastructure, Abdulkadir Uraloğlu, who emphasized the strategic significance of this development in elevating Istanbul Airport’s global standing. Turkish Airlines Chairman Prof. Ahmet Bolat also praised the upgrade, highlighting its potential to improve flight punctuality and support the airline’s expansion plans.

This operational advancement aligns with Istanbul Airport’s long-term goal of accommodating up to 200 million passengers annually. In 2024, the airport already served around 80 million travelers, making it one of Europe’s busiest hubs after London Heathrow. The increased runway capacity is expected to enhance both passenger and cargo throughput, stimulate tourism and business travel, and generate substantial economic benefits. Additionally, the environmental improvements resulting from reduced fuel consumption and emissions underscore the airport’s commitment to sustainable growth.

The enhanced efficiency at Istanbul Airport is also anticipated to have positive ripple effects across European airspace by easing congestion and improving overall traffic flow. This milestone sets a new standard for airport operations and positions Istanbul as a leading example of innovation in the global aviation industry.

In essence, Istanbul Airport’s emergence as Europe’s busiest airport during this period is closely linked to the successful deployment of its pioneering triple independent runway system, which has significantly expanded its operational capacity, improved passenger experience, and reinforced its role as a major international aviation hub.