
Emirates has redefined accessible aviation by earning the title of the world’s first Autism Certified Airline™ through an intensive collaboration with the International Board of Credentialing and Continuing Education Standards (IBCCES).
Over 30,000 employees, including cabin crew and ground staff, underwent specialized training to support neurodivergent travelers, addressing challenges such as sensory overload and communication barriers. This certification follows extensive audits, surveys of 14,000 individuals with disabilities, and input from 1,200 aviation experts to establish industry-leading protocols for inclusivity.
Expanded Travel Rehearsal Program
The airline’s Travel Rehearsal initiative, now operational in 17 cities worldwide, offers children with autism and their families a simulated travel experience, covering check-in, security, and in-flight procedures.
Partnering with local autism organizations and airports, Emirates uses real aircraft models and boarding passes to familiarize participants with travel routines, significantly reducing pre-flight anxiety. The program’s success in cities like Toronto, Manila, and Paris has led to plans for further expansion, with feedback from families shaping future iterations.
Cutting-Edge Accessibility Solutions
Emirates has introduced sensory guides at Dubai’s Terminal 3 to help travelers anticipate noise, lighting, and crowd levels, alongside onboard sensory kits containing noise-cancelling headphones and calming tools. The integration of the Be My Eyes app provides real-time video assistance for visually impaired passengers, while wheelchair-accessible chauffeur services ensure seamless transfers for premium travelers.
During Autism Awareness Month in April 2025, the airline curated neurodiversity-focused content on its ice entertainment system, reaching millions globally.
Strategic Vision and Industry Leadership
Adel al Redha, Emirates’ Deputy President, emphasized that accessibility is now central to the airline’s operational DNA, driven by partnerships with advocacy groups and a dedicated Office of Accessibility and Inclusion.
Aligned with Dubai’s goal to become the world’s most accessible city, Emirates’ three-year plan (2023–2026) focuses on universal design, targeting barrier-free travel by 2040. Surveys reveal that 94% of neurodivergent families would travel more frequently with trained staff, highlighting the program’s transformative potential.
Future Innovations
Upcoming enhancements include virtual reality airport previews and AI-powered sign-language robots, showcased at the 2024 AccessAbilities Expo, to further streamline the journey for passengers with hearing impairments. Emirates continues to refine its accessibility framework through direct feedback from travelers, ensuring every innovation meets the evolving needs of diverse passengers.